1 For sail and kite repairs Concept Sails Ltd. H2O Business Centre, 91 Salterns Road, Whitecliff, Poole, BH14 8BL. 01202 733933 info@conceptsails.com -------------------------------- 2 For upholstery and shrink wrapping Concept Sails Ltd Rear Unit 38 Sandbanks Road Poole

Send us an email, attach a picture of the damage if you can and we will get back to you with an estimate of repair cost.

TERMS AND CONDITIONS OF SERVICE

• All repairs are performed by one member of staff and checked by another before being put back.
• We will always aim for a no fuss, fast service but on occasion we are held up by factors beyond our control such as a slow supplier or carriage service. We do our best to get these delays sorted out as quickly as possible.
• Due to lack of space, kites and sails left with us for longer than 3 months after the repair has been done will be sold to cover costs unless we are contacted by the owner. In this instance, after 3 months a storage fee will be applied of £5 per week.

Carriage

• We will package your sail or kite in the same way it arrived.
• We will always send sails and kites fully insured but in the event of them going missing, we can only follow the insurance procedures in place by the courier company and compensate you when they compensate us.
• We can not be held accountable for kites and sails lost or damaged in transit.